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This is your source for principles to communicate, engage, and lead with greater impact. The Engaging Leader podcast, blog, videos, and more will help you inspire trust, passion, and action!

betterworks-enterpriseResearch shows no one is happy with annual performance reviews—not executives, not managers, and not individual contributors. Even HR teams responsible for performance management aren’t convinced annual reviews provide value. According to Kris Duggan of BetterWorks, that’s because traditional performance management processes and systems no longer accurately reflect the way we work. (They never did, many would argue.) [click to continue…]


Image of two elegant businesswomen interacting at meeting

A few weeks ago we talked about 5 listening mistakes leaders make. Here are seven things leaders should practice to become better listeners.  

Most people (especially those in positions of leadership) don’t listen. When you give full attention to what people have to say, you set yourself apart as an engaging leader.

As a leader, we naturally want people to listen to us and be influenced by us. Paradoxically, people resist listening to us unless they feel that we are truly listening to them and are open to their influence. This resistance may either take an active form, such as stating directly that they are opposed to your position. Or the resistance may be passive, such as appearing to listen while actually thinking about other topics, or agreeing to your position with no intention to putting it into action. But make no mistake: if someone is resisting your influence for no apparent reason, the secret reason is likely that they feel you don’t fully understand their perspective.

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GC31: Gamified Goal Setting in the Enterprise: Helping People Win at Work | with Kris Duggan of BetterWorks

August 25, 2015

Podcast: Play in new window | Download Focusing on goals establishes a business culture of innovation and collaboration because you are measuring ongoing operations, not a single point in time. For organizations to drive better performance, goal setting should be done frequently, and should focus on just a few high-quality, high-impact goals. BetterWorks is an […]

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118: Engaging Employees in the “Mobile Moment” | with Joe Loya

August 15, 2015

Podcast: Play in new window | Download Most people today constantly reach for their smartphones for instant answers and services. What’s the weather? Will Monique be joining us tomorrow? What’s the name of that song? And even people who don’t know how to use most smartphone features know how to send and receive texts. For […]

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5 Listening Mistakes Leaders Make

August 12, 2015

Though many leaders put much of their focus into their communication skills, listening can be one of your most influential skills. But to influence others, you need to avoid sparking their resistance. When practicing authentic listening, here are five actions to avoid:

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Two Common Misunderstandings About Leadership: Do You Recognize These in Yourself?

August 5, 2015

David hired me to help communicate and reinforce his division’s long-term vision and business strategy with their 1,200 employees. About a year into our relationship, we were holding a weeklong strategic planning meeting with the key leaders on his team. On one of those days, during a lunch break, I ran up to my hotel […]

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117: Return on Character: Moral Habits & Reputation of CEOs Who Win | with Fred Kiel

August 1, 2015

Podcast: Play in new window | Download When you’re the CEO or senior leader, bottom-line results matter. Especially when the going gets tough, the conventional assumption is that the big boss should push profits by any legal means necessary, even if it means twisting the truth, breaking promises, and being a jerk to other people. […]

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New Study Sheds Light on Mobile Engagement

July 29, 2015

How leaders can leverage the mobile technology A new study from comScore, a global leader in digital media analytics, reports that not only is mobile beginning to eclipse all other platforms, but it’s happening among all generations and across continents. The 2015 report, “The Global Mobile Report: How Multi-Platform Audiences & Engagement Compare in the […]

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#GenMobile: Bridging the Workforce Generational Gap

July 23, 2015

Millennials, Gen Xers, and Baby Boomers likely all represent a certain percentage of your employees. While diversity adds value, it also presents challenges when trying to effectively engage multiple generations. Multiple Methods for Multiple Generations Many factors influence an employee to gravitate toward one communication method over another. The greatest factor is the person’s generation. […]

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WHE25: For Stronger Motivation, Promote Energy – Not Just Good Health | with Tom Rath

July 22, 2015

Podcast: Play in new window | Download Making the connection between better health decisions and daily energy levels does far more to change employee behavior than telling them about longer-term health consequences. At most organizations, a workforce health strategy includes communication and education to motivate and equip employees and their families to reduce health risks, […]

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Mobile Engagement: 5 Ways to Reach More Employees, Faster

July 16, 2015

With 75% of Americans now regularly sending and receiving text messages, there’s good reason to consider adding mobile to your toolkit for workforce communications. How many employees will actually read an e-newsletter or other email communication? Statistics show only about a third of salaried employees will open it … and even fewer hourly employees. And […]

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116: Two Empathy Tools for Influencing People to Take Action

July 15, 2015

Podcast: Play in new window | Download What does yawning have to do with influencing people to take action? If you yawn, you trigger “mirror neurons” in most other people, which affect their brain activity and influence them to yawn too. And mirror neurons don’t just involve actions like yawning. They affect thoughts and feelings […]

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