Communication skills

153: How to Find Your Authentic Voice | with Joshua Spodek

by Monica Harrison on March 17, 2017

To lead and influence others, whether as a workplace leader or as a thought leader, you need to develop an authentic voice. For example, let’s say you are a CEO delivering a speech to your employees, or a functional VP writing an email to your staff, or a department head presenting recommendations to the C-Suite. When you speak or write, are you clear? Are you true to your values, passions, and personality? Are you representing the real you, and do people understand and trust you? Are you effective not only in prepared communications, but when you speak “off the cuff” or extemporaneously?

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147: 8 Tips for Communicating Bad News to Your Workforce

by Monica Harrison on November 1, 2016

Team Meeting In Creative Office

Communicating bad news — we all hate to do it, wish we never have to do it again, and yet recognize that there will inevitably be times when we need to do it. Whether it is announcing a reduction in force, a negative change in employee benefits or compensation, a discontinued strategy or product line, or some other disappointment or painful news, these are times that separate the engaging leaders from the mediocre ones. [click to continue…]


136: Sticky – 7 Keys to Making People Notice, Care, and Act

May 16, 2016

In a typical communication strategy, part of the plan involves leadership actions, but also involves communication content — words, images, videos, and so forth. You’ve probably heard the phrase Content Is King. You can do a great job with other aspects of your strategy, but if the content isn’t effective, you’ll fail to meet your […]

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133: No Joke: Using Humor for Effective Communications | with David Nihill

April 1, 2016

In honor of April Fool’s Day, a funny guest joins Jesse to discuss a seriously important topic … how to use humor to drive engagement in all of your communication opportunities. David Nihill went from being deathly afraid of public speaking to hosting a business conference, regularly performing stand-up comedy, and winning storytelling competitions in […]

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130: The Storyteller’s Secret: Why Some Ideas Catch on and Others Don’t | with Carmine Gallo

February 15, 2016

Storytelling is the most underrated skill [among entrepreneurs]. ~ Ben Horowitze, famed venture capitalist Storytelling is the act of framing an idea as a narrative to inform, illuminate, and inspire. From Steve Jobs to Sheryl Sandberg to Richard Branson, successful leaders study and practice the art of storytelling in order to attract top talent, increase […]

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127: Let’s Get Visual: 6 Engaging Ways to Use Images

January 1, 2016

Visual communication always gets more attention than written or verbal alone. And with the information and media-overload that everyone now experiences, visual communication is no longer an option when you are trying to influence, lead, or even simply inform people.

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5 Listening Mistakes Leaders Make

August 12, 2015

Though many leaders put much of their focus into their communication skills, listening can be one of your most influential skills. But to influence others, you need to avoid sparking their resistance. When practicing authentic listening, here are five actions to avoid:

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092: 7 Keys to Clarity and Conciseness

July 14, 2014

Back in episode 89, about the Power of Brevity, we discussed why brevity works and provided four tips for being brief yet powerful. In these tips, clarity leads to brevity, and vice versa. Now, contrast that with most of the corporate-level communication that companies provide their employees. Whether it’s a letter or email from the […]

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090: How to Bridge the Workplace Generation Gap | with David Maxfield

June 15, 2014

Can people of different generations work together productively, or do their differences lead only to conflict? According to a new study from the American Society for Training & Development (ASTD) and social scientist for organizational change David Maxfield, unaddressed tension and resentment between Baby Boomers, Gen X, and Millennials is sapping productivity in corporate America. […]

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089: The Power of Brevity | with Bill Holston

June 2, 2014

Some of the most memorable speeches and documents have been much shorter than the norm. Abraham Lincoln’s Gettysburg Address was only 2 or 3 minutes long, and we remember it much better than the other speaker that day, Edward Everett, who spoke for two hours. John F. Kennedy’s famous inaugural address – “Ask not what […]

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087: Talk Like TED: 3 Secrets to Radically Improve Your Presentations | with Carmine Gallo

May 1, 2014

Ideas are the currency of the 21st century. You can have brilliant ideas—truly revolutionary ideas—but if you cannot persuade others to act, those ideas don’t matter. In 2006, the famous TED conference began streaming 18-minute presentations from the world’s top minds for free. Today TED talks are viewed more than two million times a day […]

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081: 18 More Ways to Engage Your Target Audience

March 20, 2014

Last week, Jesse and Marty discussed that when we have an opportunity to influence or lead people, we can’t assume that sharing information is enough. That’s simply table stakes. Once you know what you want to communicate, you need to think about how to engage your audience and keep them engaged for the duration of […]

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