Podcast: Play in new window | Download
Subscribe: iTunes | Android |
Hourly workers make up nearly 60% of the United States workforce. They are often people who directly impact customers, such as through customer service or making the products. And improving the engagement of hourly workers can decrease absenteeism and turnover costs, while improving productivity, customer satisfaction, and the overall culture of the organization. [click to continue…]
Guest post by Joe Loya.
Communication is changing rapidly. Technology has transformed not only how we consume and absorb information, but it has also transformed what captures our attention, keeps us interested, and motivates us to take action.
In their recent book, The Mobile Mind Shift, authors Ted Schadler, Josh Bernoff, and Julie Ask of Forrester Research describe the mobile mind shift as “the expectation that I can get what I want in my immediate context and moments of need.” They go on to say that what has “shifted” is in fact our behavior. [click to continue…]