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“Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They’re just more engaged at work.”
– Tom Rath
Recently, one of my team members communicated heartfelt gratitude to another team member named Jenny for her consistently outstanding performance. And then she took a big step further and privately told Jenny’s leader (me) how grateful she was for her excellent work and service … which triggered me to reflect on how much I appreciated Jenny too and follow up with my own thank you to her. [click to continue…]
When I was a child, my mother required me to write thank-you notes for relatives who gave me birthday and Christmas gifts. You know the kind … “THANC YU GRAMMA FOR THE WORM SOX.” It was a chore for me, and I’m sure that insincere feeling came across in both the formulaic message and delayed timing of the notes. Some years, I procrastinated so long that my thank-you notes weren’t sent until after the toys had broken and warm socks were lost.
A few years ago, I had a transaction with a businessman. Later that day, the guy’s assistant emailed me to ask for my mailing address. Soon I received a one-sentence thank-you note that felt insincere and vanilla. I learned the guy sent a large batch of thank-you notes every week. I pictured his assistant as Radar O’Reilly from the old TV show M.A.S.H., plopping down a pile of papers for the colonel to sign without much thought. To me, that doesn’t feel like sincere thanks — just routine follow-up for everyone with whom he had interacted that day. [click to continue…]