004: Powerful Empathy

by Jesse Lahey on September 20, 2012

Great communication isn't about getting your message across, it's about understanding the other person.


Empathy is an important concept that many leaders do not fully understand the significance of.  In this episode, Jesse discusses why empathy is important in learning to lead and engage people, and he explains key skills to hone your sense of empathy:

  1. Curiosity
  2. Active Listening
  3. Repeating and Paraphrasing
  4. Imagination
  5. Open-Mindedness
  6. Vulnerability
  7. Self-Awareness
  8. Sensitivity to Others’ Emotions

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{ 2 comments… read them below or add one }

Christopher Battles October 15, 2012 at 11:36pm

Thank you.
Touched on a lot of How to Win Friends and Influence People.
I had not heard the term “Seek First to Understand.” That is a good one to remember.
Thank you for this episode.

K, bye


Jesse Lahey October 17, 2012 at 3:12pm

Christopher, thanks for the comment! In Stephen Covey’s *7 Habits of Highly Effective People*, Habit 5 is “Seek First to Understand, Then to be Understood.”


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