Lessons from Prison: 9 Ways to Build Rapport [video]

by Jesse Lahey on September 26, 2012

In my early 20s, I volunteered as a counselor in the maximum-security section of a state prison. Because I was limited to speaking through a small window, I had to learn to build rapport with inmates very quickly. Since that time, these lessons have helped me continue to build influential relationships and serve people through my leadership.

Building rapport is making an emotional connection with someone. It’s essential in communication and leadership, because people won’t take what you say to heart unless they feel an emotional connection.

{ 2 comments… read them below or add one }

Dave Stachowiak October 18, 2012 at 12:04am

Love the frame – makes a great point!

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Jesse Lahey October 18, 2012 at 12:15pm

Thanks!

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