Video

Lessons from Prison: 9 Ways to Build Rapport [video]

September 26, 2012

In my early 20s, I volunteered as a counselor in the maximum-security section of a state prison. Because I was limited to speaking through a small window, I had to learn to build rapport with inmates very quickly. Since that time, these lessons have helped me continue to build influential relationships and serve people through […]

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How to Use Mirror Neurons to Influence People [video]

September 21, 2012

When communicating with people, if we trigger their mirror neurons, they will be more empathetic to our perspective. They will be much more likely to be influenced by the way we’re thinking. Resources: Podcast episode 004: Powerful Empathy 6 Reasons Empathy Will Make You A Powerful Leader Thank you to the following experts who taught me […]

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Do You Know Your Target Audience? How to Do Stakeholder Analysis [video]

September 14, 2012

An effective communication strategy includes all 5M components: Mission/Measurement, Members, Messages, Media, and Manager/Champion Support. (We will be providing an overview of all 5M components in episode 003 of the Engaging Leader Podcast yet this week.) Stakeholder Analysis is very helpful with the second “M.” It is a simple exercise that you can complete as […]

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6 Ways to Engage Employees, Customers, and Followers [video]

September 5, 2012

Whether engaging employees, followers, customers, or your children, you need to be effective at all 6 Cs of engagement. There are other factors that impact engagement, but all six of these are levers that you as a leader can pull. “There are only three measurements that tell you nearly everything you need to know about […]

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Do You Understand Your Target Audience? How to Use an Empathy Map [video]

August 29, 2012

One of the great leadership teachers of our time passed away on July 16, 2012. Dr. Stephen Covey was the author of several books, most notably the highly influential book The 7 Habits of Highly Effective People. He wrote it way back in 1989, and yet it is still front and center in many bookstores […]

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