Emotional intelligence

If it seems like you can’t trust your team to own projects and results, how can you improve accountability?

This is the final episode in a four-part series of interviews with Jonathan Raymond about how to practice emotional transparency to cultivate accountability within your team. This time, we discuss three hacks — the most important things to remember — when practicing emotional transparency to cultivates accountability in the workplace.

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Many leaders feel frustrated by what seems like a low level of personal ownership among people in their organization. Things don’t get done on time, problems don’t get solved, and issues get ignored rather than proactively addressed before they become problems. Sound familiar?

This episode is part 3 of a four-part series of interviews with Jonathan Raymond about how to practice emotional transparency to cultivate accountability within your team. This time, we talk about the four steps of emotional transparency that cultivates accountability.

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189: Dos and Don’ts of Emotional Transparency | with Jonathan Raymond

April 8, 2019

A couple days ago, the CEO of a small business complained to me that one of his managers has been displaying some of the classic signs of a lack of accountability — brushing off the severity of a mistake, letting tensions build with his own direct reports instead of asking for advice on how to […]

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179: Leading with Emotional Courage | with Peter Bregman

July 10, 2018

You have the opportunity to lead: to show up with confidence, connected to others, and committed to a purpose in a way that inspires others to follow. But great leadership — leadership that aligns teams, inspires action, and achieves results — is hard. And what makes it hard isn’t theoretical, it’s practical.

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116: Two Empathy Tools for Influencing People to Take Action

July 15, 2015

What does yawning have to do with influencing people to take action? If you yawn, you trigger “mirror neurons” in most other people, which affect their brain activity and influence them to yawn too. And mirror neurons don’t just involve actions like yawning. They affect thoughts and feelings as well. This is one of the […]

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8 Key Skills of Empathy

May 13, 2015

We are not thinking machines. We are feeling machines who think. ~Richard Restak, George Washington University neurology professor As leaders, we need to make emotional connections with our target audience if we hope to influence their thoughts and actions. One very important way to connect positively with people is with what I call powerful empathy. […]

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How to Use the Two Tools of Powerful Empathy to Engage People

May 6, 2015

As you probably already know, yawns are contagious. Right now, the image below is causing many of you to feel the need to yawn. This even works with animals. A study by the University of London observed that 21 of 29 dogs yawned when a stranger yawned in front of them. Why? The answer is […]

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Book Review: Case of the Missing Cutlery – A Leadership Course for the Rising Star

April 6, 2014

You can buy a leadership book today for about $25. Or you can get an MBA for about $30,000 or more. But learning about leadership from a few decades of everyday experience and mentors? Priceless. Kevin Allen was the pitchman for the “Priceless” ad campaign for MasterCard, which launched in 1997 and continues to influence […]

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062: Flexible Thinking: 5 Ways Great Leaders Inspire Better Decisions

October 31, 2013

In the past, leaders who made fast decisions inspired confidence and often produced excellent results. In today’s more complex, rapidly changing environment, great leaders use and encourage a different skill that Jesse calls “flexible thinking.” Flexible thinking is a leadership secret uncovered by David Burnham and other researchers at the firm Burnham Rosen, through studies involving […]

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Your Brain on Emotion: 6 Steps to Avoid a Hair-Trigger Outburst

August 12, 2013

Effective leadership requires emotional intelligence (EQ). That includes responding rather than reacting in emotionally charged situations. Recently, Erin and I were enjoying a great day with another couple, touring wineries in a beautiful region. We’ve been close friends for a few years, and among many conversation topics, sometimes we talk about God or church. We […]

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042: 3 Ways to Become a Resonant Leader | with Richard Boyatzis

June 20, 2013

Richard Boyatzis is a Professor in the Departments of Organizational Behavior, Psychology, and Cognitive Science at Case Western Reserve University. He is the author of more than 150 articles on leadership, competencies, emotional intelligence, competency development, coaching, and management education. He was ranked #9 Most Influential International Thinkers by an 11,000 HR Director Survey in […]

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033: Leading Out Loud: Why Communication is the Most Essential Leadership Skill | with Terry Pearce

April 18, 2013

Is it true that communication is the most essential leadership skill? And if so, what are the biggest keys to leadership communication? To address that, our guest today is Terry Pearce, author of Leading Out Loud: A Guide for Engaging Others in Creating the Future. This is the bestselling guide to authentic leadership communication, and […]

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