December 3, 2015In his book, Locked in the Cabinet, former U.S. Secretary of Labor Robert Reich describes what he calls his “Pronoun Test.” I ask front-line workers to tell me about the company, and I listen for the pronouns. If the answers I get back describe the company as “they” and “them,” I know it’s one kind […]
Read the full article → December 1, 2015Hourly workers make up nearly 60% of the United States workforce. They are often people who directly impact customers, such as through customer service or making the products. And improving the engagement of hourly workers can decrease absenteeism and turnover costs, while improving productivity, customer satisfaction, and the overall culture of the organization.
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