41PWDb+q3rL._SX335_BO1,204,203,200_Leaders everywhere talk about accountability, but nobody is defining what it really means — and more importantly, breaking it down into a set of skills that people could learn and apply. Accountability is about helping people unlock their strengths. [click to continue…]


51kb5hp6-5L._SX316_BO1,204,203,200_“We’re in the people business serving coffee, not the coffee business serving people.” ~ Howard Behar

As the president of Starbucks North America and Starbucks International, Howard Behar spent over 20 years helping grow the company into a worldwide phenomenon. During those years, he was integral in establishing and nurturing the Starbucks culture. [click to continue…]


117: Return on Character: Moral Habits & Reputation of CEOs Who Win | with Fred Kiel

August 1, 2015

When you’re the CEO or senior leader, bottom-line results matter. Especially when the going gets tough, the conventional assumption is that the big boss should push profits by any legal means necessary, even if it means twisting the truth, breaking promises, and being a jerk to other people. But for most of us, that intuitively […]

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093: The Pure-Hearted Leader: The Surprising Relevance of an Ancient Concept

August 4, 2014

Back in 2000, Jesse was helping an executive at one of the world’s largest companies develop a communication plan. As they were working through the key messages, the executive got tripped up on one of the words Jesse was recommending. He thought the word and even the concept might be dated, old-fashioned. The word was […]

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057: Leading a For-Profit Business as a Vehicle for Change | with Barry Nalebuff

October 3, 2013

One of Jesse’s favorite topics is how business can be a force for good in our world. That’s why this episode focuses on the amazing story of a startup business in what some would call an oversaturated market … bottled ice tea. This is the story of Honest Tea, the company that took on Snapple […]

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045: How Conscious Leaders Build Value | with Fred Kofman

July 11, 2013

In the landmark book Good to Great, Jim Collins studies what drives average companies to take a quantum leap and become extraordinary. He concludes that a crucial component of greatness is leaders with a paradoxical blend of personal humility and professional will. These leaders, whom Collins calls “Level 5,” channel their ego ambition away from […]

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020: How to Develop an Effective Culture

January 17, 2013

In this episode, Jesse and Marty answer an important question from a listener. “I’ve heard what thought leaders like Jim Collins and Patrick Lencioni have to say,” Steve asks, “but it just seems like theory when I think about how to apply it to our team. What practical things can we do today to develop […]

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